The Evolution of Quality: From Compliance to a Business Enabler

Ana Rita Debiazzi, SVP Group Quality at dsm-firmenich, explores the transformation of quality management. She discusses how quality has moved beyond simple compliance to become a data-driven, end-to-end business partner, crucial from a product's conception to the customer experience.

Key Takeaways:

• Quality as a Business Enabler: Quality is no longer just about compliance but is a key partner throughout the entire product lifecycle, adding value from idea to customer.
• The Drive for Digitalization: To keep pace with customers and improve internal efficiency and accuracy, moving to a digital approach that is integrating systems and leveraging data is essential for business success.
• Strategic Partnership is Key: Selecting a partner with proven experience, knowledge, and the ability to influence the broader context is critical for navigating the shift to a modern quality framework.