Quality is a Mindset, not a Function: How Kenvue is Turning Quality into a Competitive Edge

 

 

Aldo Caceres, chief quality officer at Kenvue, shares how his company is transforming its quality organization, shifting the mindset and perception of quality from a compliance "referee" to a "goalkeeper." This owner's mindset is key to the organization's strategic journey in becoming a competitive edge for Kenvue, driving concrete operational efficiencies while preparing for an AI-enabled future.  

As part of that journey, Kenvue’s partnership with Veeva brought an added level of thoughtful ownership, building a unified, future-ready digital quality foundation that delivers impactful results for the company.

Key Takeaways:

  • A Mindset shift: Learn how Aldo and his team redefined quality as a business mindset rather than a function, transforming it into a true performance lever that protects, enables, and drives the business.
  • Measurable impact: See how connecting unified quality data led directly to business results for Kenvue, including 30% fewer non-conformities (positively impacting scrap costs), a 40% reduction in product release time (positively impacting inventory costs), and 40-60% less time spent on annual product quality reviews (positively impacting organizational efficiency).
  • Foundation Before AI: Discover how prioritizing the development of a harmonized, simplified digital infrastructure is the essential prerequisite for implementing effective agentic AI tools.
veeva logo