Tirza Shahar, QMS and Policies Director at Strauss Group, shares the vision for a holistic “Quality 360” approach. She explains how the global company is moving from siloed, regional operations to a unified, transparent Quality Management System. She highlights the importance of managing this digital transformation through training and fostering a new proactive, data-driven mindset that turns the quality department into a strategic business partner.

Key Takeaways:

• Unified Quality Vision: Overcoming the challenges of a global company operating in 20+ countries by breaking down silos and implementing a single, transparent Quality Management System to serve as a professional hub for standards and knowledge.
• Focus on Change Management: Successfully transitioning teams from traditional methods to a new digital system by investing heavily in training that emphasizes the strategic "why" behind the change, not just the "how."
• From Reactive to Proactive: Leveraging centralized data to shift the quality mindset from reacting to failures to proactively identifying opportunities for improvement and becoming a true business partner that shares responsibility for success.