Consumer Goods Document Control

    Company: Fortune 50, 100,000+ employees

    Revenue: Over $50 Billion

    Industries: Household Goods, Cleaning, Personal Care

    Geography: Global, based in United States

    Veeva Solution: QualityOne for Document Control

    The Problem

    • Inconsistent handling of critical quality and compliance documentation across manufacturing sites puts compliance at risk.
    • Attempted to address problem with multiple combinations of systems and manual processes over the years, without sufficient success.

    The Opportunity

    • Digital quality group ready to retire its patchwork of document management software, SharePoint, and paper for managing controlled quality documents
    • Sought a modern, secure document control solution to unify the management of SOPs, policies, and work instructions across manufacturing sites.

    The Solution

    • Selected Veeva QualityOne’s document control solution to become its single source of truth for critical quality content at key manufacturing sites.
    • Personalized users’ experience - now users can quickly navigate to the documents they need to do their jobs and keep manufacturing lines running smoothly.
    • During pilot phase roughly 300 application teams carried out computer system validation (CSV) remediation activity, a formerly challenging operations area.
    • Working closely with Veeva Services, the digital quality group is creating a consistent, compliant, and audit-ready environment for this company’s sensitive quality manufacturing documents and activities at key sites.

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    Veeva QualityOne helps manufacturers deliver high quality products that consumers trust. The cloud-based platform unifies applications, processes and partners across content management, Quality Management System (QMS), food safety management and training.

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